FAQ - General information for your Tuscany vacation

1. The is strongly recommended Take out travel insurance. A targeted offer will be sent upon request.

2. The customer receives the address of the holiday accommodation, the landlord's telephone number and directions or driving instructions together with the payment confirmation. Unless otherwise agreed or the travel documents contain different information, apartments or rooms can usually be occupied between 16:00 p.m. and 18:00 p.m. so that the keys can be handed over without complications. It is therefore urgently necessary to inform the landlord by telephone in good time if the arrival is significantly delayed. For the day of departure - again as a rule, unless otherwise expressly stated - the apartment or room must be vacated by 10.00 a.m. The handover should be swept clean and the dishes should be washed. Otherwise, the landlord is entitled to charge an additional fee for cleaning.
Before moving into the apartment or room, you will usually need to pay a deposit, the amount of which is stated in your rental agreement.

3. This is noted in the web presentation Maximum number of people allowed in an apartment. Any additional person requires the landlord's express permission, which means the landlord can refuse to let the apartment or room if the apartment or room is used by a higher number of people than is stated in the rental agreement.

4. The landlord is entitled to refuse to accept a pet if it has not been clarified in advance that the customer is traveling with a pet or if incorrect information has been provided regarding the size, breed or character of the animal.
New, generally binding entry regulations have been in effect for dogs and cats within the EU member states since October 01.10.2004, XNUMX. Please get information about the new one “EU passport” for pets!

5. In principle, it is not advisable to travel with sports cars or cars with lowered chassis, as the holiday homes can often be reached via poorly developed roads or paths and country estates are usually not on main roads. If you have any questions about road conditions We would be happy to inform you.

6. Country typical Power and water outages are possible as in all southern European countries. In Italy, the security of the power grid is lower for safety reasons, which means that not all electrical devices can be operated at the same time. Should repair measures If necessary, they usually take longer than in Northern European countries due to a lack of skilled personnel and spare parts.

7. Building regulations differ between Italy and Germany. Even lavishly restored buildings are not German Building standards and regulations renovated and there is often a lack of insulating glazing and thermal or sound insulation. Operating heaters can be associated with noise.

8. In Italy there is an energy saving law that regulates the commissioning of heating systems and this on the time of from November to mid-April determined. The heating time is limited to a maximum of 12 hours and the maximum heating temperature is limited to 19 degrees. There are plans for putting the heating into operation, which each community can decide for itself. Please note that heating costs in Italy are generally very high.

9. From 2012 charge many Italian communities one tourist tax, the amount of which varies between €1,00 and €2,00 per person per night. The owner of the holiday accommodation is required to collect this fee upon your arrival.

10. The pools of the holiday properties are generally in operation from mid-May to the beginning of October, unless the property description states otherwise. Bad weather can lead to shortened opening times. Use of the pool is at your own risk. Since the water in the swimming pools needs to be changed from time to time, temporary closures may occur.

11. Parents are responsible for the safety of their children, as there are usually no supervisors in swimming pools to ensure the safety of bathers.

12. As far as breakfast is concerned, it is less important in Italy than in Germany. Although most of the vacation homes in our program serve a fairly extensive breakfast, we encourage you to check with us if breakfast is the most important meal of the day for you.

13. The Beds in Italian accommodation are often not designed for excess sizes or weights or other individual requirements.

14. At the Distance information it is about average or approximate values. They do not always indicate the most convenient connection and naturally do not take into account redirections or short-term, e.g. B. weather-related changes such as closures or other obstacles.

15. The Size information The objects are sent to us by their respective owners and published unchecked in the trust of their accuracy. We could only control it through our own measurements, which would drive up the price of the objects.

16. Especially in ground-floor holiday homes in the country in southern countries with certain insects be counted, which is not a sign of uncleanliness.

17. There is a possibility that the use of agricultural machinery can cause disruption in rural areas.

18. Please note that nuisances caused by noise, dust or diversions as a result of construction work etc. cannot be influenced. However, if we are aware of such measures when booking or before you start your journey, we will of course inform you about them.

19. As everywhere else, in Italy you are not immune to the fact that... Internet connection is temporarily disrupted or fails.