Feedback / customer satisfaction via Toscana Forum

Ms. Brigitta Mathes from Vienna booking in 2014

16 April 2014

Ms. Brigitta Mathes from Vienna
Booking in 2014

----- Ursprüngliche Nachricht -----
By: Brigitta Mathes
Sent: Wed Sep 16.04.2014, 14 59:XNUMX p.m
To: Elisa Santoni
Subject: RE: BOOKING / RENTAL AGREEMENT – FH Pietrasanta1

Dear Ms. Santoni,

We are also pleased that it worked out so quickly: I am sending the signed rental agreement and the online booking confirmation as an attachment
[..]

I entered the search term “Tuscany travel with a dog” into Google and immediately landed on your site. : Since we are ALSO interested in motorcycle tours in the area, this was helpful to us.

I would be happy to recommend your mediation, everything has worked really well so far. We would be happy to provide our experiences even after your vacation.

Kind regards
Brigitta Mathes

Oliver Schwanghard from Munich booking in 2011 and new booking in 2014

15 April 2014

Oliver Schwanghard from Munich
Booking in 2011 and new booking in 2014

----- Ursprüngliche Nachricht -----
By: Oliver Schwanghard
Sent: Tue Sep 15.04.2014, 13 11:XNUMX am
To: Elisa Santoni
Subject: Re: BOOKING / RENTAL AGREEMENT - FH Chianni

Hello Ms. Santoni,

I hereby confirm receipt of the email with the rental agreement and I will send you the signed rental agreement by fax. I had already booked a holiday apartment through them in 2011 and we were very satisfied at the time, so it made sense to book through them again.

Kind regards, Oliver Schwanghard

The Sauerland family from Oestereiden booking in 2012 and inquiry in 2014

6 April 2014

The Sauerland family from Oestereiden
Booking in 2012 and inquiry in 2014

----- Ursprüngliche Nachricht -----
By: Sauerland family
Sent: Sunday, April 6, 2014 11:55 am
To: Elisa Santoni
Subject: RE: Sauerland family, -INQUIRY holiday home "In Toscana"-

Hello Ms. Santoni,
Maybe we're luckier this year than in 2012 and you still have something available in the above-mentioned property!?
We would be interested in the last three NRW holiday weeks Period: July 27.07th. - August 17.08,2014, 14 to be your guest with 2 adults + 1-2 children for approx. XNUMX days.

By the way, we had a last minute "in Tosc" in 2012. tried it and then ended up at the eco-Borgo Cittá di Castello, which we also really liked. Sunny greetings from Oestereiden, the Sauerland family

Kerstin Mitschele from Stuttgart booking in 2014

3 April 2014

Kerstin Mitschele from Stuttgart
Booking in 2014

----- Ursprüngliche Nachricht -----
By: Kerstin Mitschele
Sent: Thu Oct 03.04.2014, 21 19:XNUMX p.m
To: Elisa Santoni
Subject: Re: RE: OPTION CONFIRMATION

Dear Ms. Santoni,

Even though I don't have a Facebook account, I would like to express our heartfelt thanks to you for your reliable and quick help in planning our vacation.

If anything is still missing, please get in touch.

Best Regards,
Kerstin Mitschele

R. Ledergerber from Switzerland booking in 2014

2 April 2014

R. Ledergerber from Switzerland
Booking in 2014

----- Ursprüngliche Nachricht -----
By: R. Ledergerber
Sent: Wed Sep 02.04.2014, 18 15:XNUMX p.m
To: Elisa Santoni
Subject: BOOKING / RENTAL AGREEMENT - Villa Follonica xx.xx.-xx.xx.2014

Dear Ms. Santoni,

I am sending you the signed rental agreement and the e-banking receipt for our deposit. We searched on Google and found you that way. The transparency regarding the holiday apartment description and guest comments in the form of the original email texts stood out particularly positively for us from the enormous number of holiday apartment sites.

We are really looking forward to the two weeks in Villa Follonica.

Best greetings from Switzerland
Ra. Leather tanner

D. Lang from Villingen-Schwenningen booking in 2014

March 26, 2014

D. Lang from Villingen-Schwenningen
Booking in 2014

----- Ursprüngliche Nachricht -----
By: D. Lang
Sent: Wed Sep 26.03.2014, 16 18:XNUMX p.m
To: Elisa Santoni
Subject: BOOKING / RENTAL AGREEMENT - Holiday apartment Chianni 5

Dear Ms. Santoni,

Enclosed I am sending you the signed rental agreement and the transfer confirmation. We found out about you by simply Googling and we liked your clear site.

I wish you a nice evening,
Sincerely
D. Long

M. Karmann from Ingolstadt booking in 2014

March 18, 2014

M. Karmann from Ingolstadt
Booking in 2014

----- Ursprüngliche Nachricht -----
By: M. Karmann
Sent: Tue Sep 18.03.2014, 15 40:XNUMX am
To: Elisa Santoni
Subject: BOOKING / RENTAL AGREEMENT – FH Chianni

Dear Ms. Santoni,

I will complete the contract etc. today, tomorrow at the latest.

... we have already booked with you twice (Suvereto and Chianni 5) and were very satisfied, hence the booking again.

Great service, everything was quick and problem-free, the objects were very nice and as described.

Many greetings from Ingolstadt,
M. Karmann

B. Kremer from Idstein booking in 2014

March 18, 2014

B. Kremer from Idstein
Booking in 2014

----- Ursprüngliche Nachricht -----
By: B. Kremer
Sent: Tuesday, March 18, 2014 21:52 p.m
To: Elisa Santoni
Subject: Offer travel cancellation insurance – Villa Paganico 2 - return of the signed documents

Hello Ms. Santoni, I am sending you attached the signed rental agreement and the payment receipt for online banking for the deposit that has already been paid.

Thank you again for the quick and pleasant transaction and especially for the additional pictures for the disabled-accessible bathroom. This is a very nice special service that we really appreciate as it takes my mother's uncertainty away.

On the subject of travel cancellation insurance, I would still like you to make us a short-term, non-binding offer of what it would cost us to insure this trip in this regard. Depending on the amount of insurance, it might make sense...

Kind regards
Birgit Kremer

G. Springer from Germany booking in 2014

March 14, 2014

G. Springer from Germany
Booking in 2014

----- Ursprüngliche Nachricht -----
By: G. Springer
Sent: Fri Aug 14.03.2014, 15 04:XNUMX p.m
To: Elisa Santoni
Subject: RE: BOOKING / RENTAL AGREEMENT – Suvereto 2 + Mugelllo 2

Dear Ms. Santoni,

Thank you very much for sending all the documents. I would like to take the first step here

[...].

We became aware of the Tuscany Forum via the Internet. There are always providers who prefer to push themselves to the fore with ads in first to third place in the search engine, which my husband and I specifically don't click on.

But when we looked around the Tuscany forum and read some guest feedback, we had the impression that it was a very good and reputable offer. Not only is there a lot of “enthusiastic” feedback, but it is balanced and even critical feedback is not glossed over and deleted. We simply had the impression that it was trustworthy and transparent and that you could get a good idea of ​​what you were getting yourself into. So much for our “leap of trust”.

We look forward to hearing from you again.

With kind regards,
Gudrun Springer

U. Steinmann from Germany booking in 2014

March 5, 2014

U. Steinmann from Germany
Booking in 2014

----- Ursprüngliche Nachricht -----
By: U. Steinmann
Sent: Wed Sep 05.03.2014, 14 39:XNUMX p.m
To: Elisa Santoni
Subject: Re: BOOKING / RENTAL AGREEMENT – Terricciola Winery 6 FI2EG

... We became aware of this through a search on the Internet using the keywords [...].

The pages are very detailed, which made us very happy.

With this email I also confirm that the rental agreement and the G conditions have been received. We will read everything, sign it and send it back to you promptly.

Many greetings until then!
U. Steinmann