On the way to even more service and customer satisfaction

As a study by the GKK Dialog Group in collaboration with Darmstadt University of Applied Sciences has shown, for more than 90 percent of German consumers, the appearance of a provider is largely determined by its service qualities.

 

Quality seal Q: The first step has been taken

The many satisfied holidaymakers who visit prove that our service and the quality of the holiday homes we provide are good Review portals and on our website about yours Stay in Tuscany report and expressly support the Good advice at Toscana Forum thank you.

But as Robert Bosch, engineer and founder of today's Robert Bosch GmbH, said
“Anyone who stops getting better has stopped being good!“

In order to further develop and continually improve the quality of our offerings and internal processes, Elisa Santoni has chosen the Q certification decided and was trained as a “Quality Coach” by ServiceQuality Germany in Bavaria at the end of November 2016.

For the Toscana Forum, this is the first step towards a three-stage, internal quality management system. This means that the company boss can now lead her company to certification and have it awarded the Q quality seal.

Q certification

In Bavaria, the ServiceQuality Germany initiative is sponsored by DEHOGA Bayern eV, Bayern Tourist GmbH and the Bavarian State Ministry for Economic Affairs, Media, Energy and Technology. Companies that, like the Toscana Forum, take part in the certification and have been awarded the Q quality seal signal to the consumer that they are permanently and systematically committed to improving the quality of their services.