Award for the Toscana Forum
Bavaria's State Secretary for Economic Affairs and Tourism Roland Weigert and the President of the Bavarian Hotel and Restaurant Association DEHOGA Bavaria, Angela Inselkammer, awarded the Toscana Forum and ten other Bavarian companies with the Service Quality Germany certification on March 22nd.
Elisa Santoni and Davide Azzaroni accepted the certificate at the Bavarian State Ministry for Economic Affairs in Munich. “We are also a little proud", says Elisa Santoni, "that our quality instruments have been rated as exemplary overall for the second time in a row".
In her welcoming speech, Inselkammer emphasized that the service industry will continue to consistently focus on service quality in the future. “Service quality is the decisive competitive instrument of the future and an important location factor. The award signals to the customer that they come first. They raise the image of the individual facilities and strengthen Bavaria’s reputation as a first-class holiday destination.”
First-class service pays off
The Service Quality Germany certification system was developed specifically for small and medium-sized companies. The focus areas include the hotel industry, gastronomy and tourism. Since 2001, companies have been supported in improving their service quality. Using a practical system, every point of contact with customers is examined for everyday operations and improvements are suggested. In doing so, they set certified Q companies More than 20.000 practical improvements per year for greater service quality in Germany. And this first-class service pays off because customers who are satisfied come back and recommend the company to others. But there are also advantages internally: lean processes and clear responsibilities lead to reduced stress levels and increased motivation.
